SAFETY IS OUR NUMBER ONE PRIORITY

PLEASE REVIEW OUR Standard operating procedures for camps and classes below. you’ll find dowloadable documentation, billing, discounts, and all other faqs here too.

COVID 19

  1. Symptom Screening:
    a. All coaches/staff are required to be either vaccinated or submit weekly negative Covid Tests.
    b. Parents: Do not bring a child to camp who has symptoms of any kind. We will send any kid home who displays ANY cold symptoms.

  2. Monitoring/Air Purification/Ventilation:
    a. We maintain carbon dioxide level of 600 parts per million (ppm) or less, indicating effective ventilation with outside air. This is monitored by CO2 monitors.
    b. We have high volume, HEPA filter air scrubbers running at all times, reducing air borne bacteria/virus by 50%. Entire air volume of each space is fully scrubbed every 15 minutes.
    c. We have portable HEPA filters in each of our camp vans.
    d. We maintain all three of our 12’ rollup doors open at all open hours (unless there is a wildfire issue)
    e. We keep all large volume evaporative cooler fans running during all open hours for maximum air circulation as well as additional accessory fans.

  3. Reservations:
    a. Online class reservations are required to to ensure the group size is maintained at or below the recommended gym capacity for Hood River County.
    b. Online check-in and staff operated check in are available at Chalk. Self-check in is required at the Power Station.
    c. All memberships may be obtained via online registration or phone based registration.

  4. Class Size:
    a. Capacity controls are in place and class sizes reflect this.
    b. Class size and open gym size is limited to the lower of the number of participants i) needed to maintain physical distancing requirements, ii) needed to keep CO2 levels below 600 parts per million, and iii) the maximum stipulated by local ordinances.

  5. Distancing:
    a. We maintain distance between pods and classes
    b. Class start times and end times are staggered to minimize pileup at check-in and in the yard.
    c. We do our best to maintain distance between the kids.
    d. Physical contact between individuals is discouraged.
    e. Camp lunches and snacks happen outside, staggered and distanced.
    f. Whenever possible, we will spread our camp pods out into 2 vans to increase distancing in the vans. Van time will be limited to around 15 minutes max per trip.

  6. Masks:
    a. All people are required to wear masks at all times when indoors including in camp vans.
    b. Masks should be worn outdoors when 6 feet of separation cannot be maintained.

  7. Equipment:
    a. All equipment is sanitized daily.

  8. Hand Sanitizer:
    a. Hand sanitizer is required upon entry, and hand sanitizer stations are placed throughout the facility for frequent use.

  9. Signage:
    a. Signage is prominently placed throughout the facility reminding about masking, hygiene, and distancing. Floor decals should direct traffic flow and reduce congestion. 

SUMMER AND AFTER SCHOOL CAMP SAFETY SOPS

FIELD TRIPS

  1. On-Site Check In / Check Out:
    a. Parents are to walk their child to the front desk and check them in with the front desk attendant for all classes and camps
    b. If anyone but a parent will be checking a child out, an authorization form must be filled out.
    c. Parents are to check their child out from camp at the front desk
    d. Any changes to attendance or check in/check out should be texted to the main Chalk line: (888) 979-3626
    e. If there is no-one at the front desk, your child may be checked in or checked out directly with their coach.

  2. Camp Van Check In / Check Out:
    a. Kids being picked up at school will be checked in by the Camp Counselor/Van Driver
    b. Absences/Changes MUST be reported to Chalk in advance of pickups (by 12:00pm) via text to the main Chalk line: : (888) 979-3626
    c. Parents must check their child out from the Van at pickup site.
    d. Van will idle 10 minutes from scheduled pickup time before returning to Chalk.

  3. Roll Call (Summer Camp):
    a. Roll call is taken at 9am every day and throughout the day whenever locations are changed within summer camp on site at Chalk.
    b. Roster printouts are taken on any excursion and head counts are performed with every van load and unload.
    c. Camp counselors travel with digital and physical rosters at all times.
    d. Roll is taken and children are counted before leaving, when arriving at their destination, before leaving to return to CSOM Camp and upon arrival back at CSOM Camp.
    f. Children are required to stay in play areas where they can see their counselor at all times and counselors are required to be moving and active with the children and able to account for them at all times.

  4. Roll Call (After School Camp):
    a. Roll call is taken in van at school pickup and whenever locations are changed within summer camp on site at Chalk.
    b. Roster printouts are taken on any excursion and head counts are performed with every van load and unload.
    c. Camp counselors travel with digital and physical rosters at all times.
    d. Roll is taken and children are counted before leaving, when arriving at their destination, before leaving to return to CSOM Camp and upon arrival back at CSOM Camp.
    f. Children are required to stay in play areas where they can see their counselor at all times and counselors are required to be moving and active with the children and able to account for them at all times.

  5. Van Travel / Excursions:
    a. Excursions will not take place under the following conditions: wildfire/air quality beyond “moderate”, weather advisories such as high heat / high wind, freezing temps, etc.
    b. Trips will never include: open water, mountaineering, skateboarding, exposed cliffs, heavy crowds, no cell reception
    c. Parents will be informed of itinerary via email to the email listed on child’s profile. This may be a day-by-day, week-by-week, or a general overview of our standard trips depending on the format of the van travel. Summer Camp is typically week-by-week and after school camp is typically an overview of standard spots, updated seasonally.
    d. With rising and falling public health/physical distancing concerns, campers will be spaced out in the vans as much as we can support with vans/drivers.
    e. Parents are responsible for car seat / booster seat installation and removal. 5 point car seats may only be installed in the front two rows of any van.

GENERAL GYM INFO

GENERAL ETIQUETTE AND SAFETY

  • Class participants need to come prepared for class.  Hair pulled back, leotard or athletic wear (please no bare bellies, jeans or other clothes with zippers) and shoes and socks off.  Dispose of any gum or candy.

  • Only registered participants are permitted in the gym unless you are an adult participating in a Parent/Tot class, Open Play or supervising a Birthday Party.  

  • Participants need to walk from area to area using the perimeter of the floor when directed by the instructor.  Please do not cut through another class or climb over equipment.

  • All equipment on the side of the floor that is not in use for your class is off limits.  

  • Only spill proof water bottles are permitted in the gym training area.  Leave all food and other drinks in the lobby or in your cubby.

  • Parents and siblings are not permitted in the gym unless they are a participant in a class, birthday party or other special event being held at Chalk Gymnastics.  We understand pictures and videos are important to the parents so please let the instructor know you would like to take a photo and with their permission, enter the gym safely and quickly for your photo or video and once done, exit quietly.  Please do not distract the class or your child by trying to talk with your child during the class.

  • If your child is not participating, following directions or being otherwise disruptive during their class, please allow the instructor to handle the problem or talk with your child after class.  

ARRIVAL AND DEPARTUREs

  • Please arrive within a reasonable amount of time to take care of your things and be ready to walk in the gym with your class.  

  • All participants need to wait in the lobby/yard until their instructor comes for them.  

  • At the end of class, please advise your child to remain in the building or yard until you have arrived if you choose to leave during class.

  • We prefer that young children do not leave the building on their own especially in the winter when it is dark. Chalk gymnastics cannot be held responsible for your child once they have left the lobby.  Please call if you are running late and we will be happy to have them wait for you in the lobby.

  • *Drivers, please drive cautiously through the parking lot and watch for children.*

ADMINISTRATIVE FAQS

MAKE UP CLASSES

CHALK realizes unforeseen events occur with families.  Our make up policy is to offer time back in the gym when missing class is not a choice; family emergencies, extended illnesses and other extenuating circumstances.  

  • One make up can be used per month and expires in 30 days.  We must have advance notice of absence and cannot retro make-up classes. Please see the front desk if you have an extenuating circumstance.

  • Make up classes can be made during a similar level class if there is room or by attending a scheduled open gym or weekend make up class when offered.   

  • In a small facility, options for make up classes are limited.  We will do our best to offer a similar level class or option for you.  Some options may include a mixed age group loosely structured open gym over the weekend.  We want to do our best to give you time in the gym that was missed.

  • Make up classes cannot be used when the class is missed by choice for appointments, other activities or classes.  Attendance at classes is very important as each class lesson builds on the previous.

  • Please inquire at the front desk for a possible make up.

REGISTRATION FEES

  1. Chalk charges a school year registration fee of $39 per participant.  This fee covers administrative and insurance costs not covered by class fees. Summer Registration Fee is $19.

  2. If you opt to register for another class, during the school year, you’ll see the registration fee in your cart again. Our system does not recognize that it’s already been paid. Please move forward with your checkout as-is and follow up with an email that you’ve double paid the registration fee to our administration staff and we’ll add $39 of credit to your gift card balance which can be used for any purchase at Chalk. Thank you. EMAIL LINK HERE.

DROP IN AND OPEN PLAY PASSES

Open Play and some other specialty classes held at Chalk Gymnastics offer multi visit passes.  

  1. These passes have a 12 month expiration date from the date activated.

  2. These are shared within a family (all on one family account)

DISCOUNTS

  1. Chalk offers sibling discounts for kids in the same classes. If your child is registered in a class and has paid the annual registration fee, then the second child will receive a 10% discount on their class fee.

  2. Our software constraints make this only only possible when the children are in the EXACT SAME class (same time, same day, same class) and they must be registered at the same time, in the same checkout.

  3. We are sorry but there is no way to automate any other scenario and because our administrative staffing is limited and coupon codes are commonly used when not applicable, we do not allow exceptions to these parameters.

CLASS SIZES

  1. Preschool classes are a one to six staff to participant ratio.

  2. Other Recreational classes follow a one to eight ratio.  

  3. Adding a second instructor will be considered if there is a waiting list for the class.

  4. Advanced classes, Adult gym, Special events and Teen Tumble do not follow these ratios.  

  5. A class with 4 or less registered participants will be canceled or placed on hold until we meet the required 5 participants.  

HOLIDAY BREAKS AND CLOSURES

  1. Unless otherwise noted, Chalk will follow most of the Hood River School District Holiday and seasonal breaks.  Please keep an eye on our announcement boards, calendars and special notes handed out in class for any schedule changes.

  2. The schedule is determined in advance of the season (school year or summer) and priced according to the number of classes offered for that season. This means some months may have only three classes where other months have five classes. These ups and downs are accounted for and will balance themselves out over the course of the term.

  3. Chalk will not always follow the Hood River School District weather closures and delays.  Notification of any closures for Open Play, events and classes will be posted on our Instagram and Facebook pages and communicated through Flash Alert.  Please sign up for those accounts using the following links:
    https://www.facebook.com/chalkinc/

    https://www.instagram.com/chalk_inc/

  4. If you miss a class due to poor weather conditions, please inquire with the front desk if it qualifies for a scheduled make up.  With the varying areas we serve, certain areas may have worse conditions and exceptions may apply.

  5. Weather closure make-up classes can be made up via drop-ins to similar classes, being issued an open play pass, or scheduled make-up classes if we have a large volume of kids in need of make-up and no room in other classes. These classes cannot be refunded. If your child is unable to attend the make-up class, we will do our best to find a corresponding class that they can attend.

MEMBERSHIPS & BILLING

  1. We require a minimum of two weeks notice to remove a child from class and terminate their contract and billing. Because all of our bill cycles are on the first of the month, the deadline is the fifteenth of the month to terminate before the next billing cycle. TERMINATION FORM HERE.

  2. Fees are based on our school year and summer based program. Members can pre-pay for the semester, choose installment programs of 3, 6 or 12 installments on a pre-paid program or choose monthly autopay payments. We allow enrollment throughout the year in our program. The monthly fee is based on a percentage of the prepaid amount, and there is a slight discount on the pay in full option. Our monthly class fees are not based on the number of weeks in the month or the number of weeks that we have class in the month, it is based on a percentage of the overall semester. This calculation keeps costs fair for parents and minimizes our administrative time so that we can better serve our kids and parents in other ways.

  3. Pre-paid passes are non-refundable. You can ask to be transferred to a similar class within the same term where there is availability, with two weeks notice. We cannot refund prepaid passes of any kind, including those still being paid on installments. For maximum flexibility of turning payments off and on, choose monthly billing - this is your best bet for coming and going at your leisure. You’ll need to give us two weeks notice to get your billing turned off. TERMINATION FORM HERE.

  4. All monthly memberships are scheduled to bill on the first of the month. Beginning with Chalk classes mid-month will be pro-rated for the partial month until the next month begins for the monthly autopay options.

  5. The schedule is determined in advance of the season (school year or summer) and priced according to the number of classes offered for that season. This means some months may have only three classes where other months have five classes. These ups and downs are accounted for and will balance themselves out over the course of the term.

  6. Unfortunately our seasons rarely begin on the first of the month or end on the 31st of the month. Our pricing is reflective of the total number of classes in the term divided by the number of of months of the terms. In other words, it all shakes out in the end.

  7. We understand that plans change and things come up. Due to our administrative bandwidth, we cannot honor transfers after the fact. Please let us know if you need to transfer a class credit to a different class at the desk before the class occurs. Missed classes and camps will not be refunded. Early/mid-month terminations will not be refunded. One make-up class is allowed per month, please see above Make Up Classes policy. TEXT HERE TO NOTIFY OF A PLANNED ABSENCE/MAKE-UP REQUEST: (888) 979-3626

  8. Week long summer camp deposits and drop-in camp payments are non refundable. Camp balance payments are due in full by 5/31 and are non-refundable.

  9. Pre-paid and installment based pay-in-full classes and camps are non refundable. If you choose to not attend pre-scheduled camps or classes, you may transfer to a similar offering during the same term, of the same type. Classes cannot be transferred to camps and vice versa. Missed camps and classes cannot be transferred to in-house credit for later use in later terms.